Legal

Privacy policy

The data collected in this platform will be held by Digital Transformation Solutions, LLC (DTS), which is a limited liability corporation in the State of New York, USA.

Your GovSpace data

The self-reported diagnostic information will be utilised in direct conversations with the organization, for example with support and technical assistance. Aggregate and anonymised data results will be used for research. The data you’ve entered in GovSpace is stored on the Google Cloud Platform, leveraging its world-class cybersecurity and data management controls. We are taking steps to minimize the number of authorised persons who has access to the databases on the Google Cloud Platform where your data is stored. People who have access to the databases with your data are employees and contracted staff of DTS, technical specialists, academic and research partners, and developers contracted by DTS to develop and maintain GovSpace.

Your support queries and personal data

To reply to your queries and assist you with analyzing your data, we may use Google Workspace, along with DTS digital infrastructure, including corporate email, Microsoft Office and SharePoint facilities provided by Microsoft. Your support queries and personal profile information, such as name, email address and affiliated institution is stored in Google Cloud Platform and our HubSpot account.

Anonymized statistical data

When you use our services, we may create aggregated or otherwise anonymized statistical data from your data and usage of our services. Once aggregated and/or anonymized, we may use it for our own purposes, such as to provide and improve our services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you.

State of SupTech reports

The inaugural annual State of SupTech Report was published in Q4-2022, and the findings in the annual report only refer to aggregate, anonymized global and regional findings. The aggregate report will be disseminated freely across government, regulators, trade associations and major media outlets to inform policy and raise public awareness of suptech solutions. No individual platform data or information will be disseminated in this report or otherwise. All efforts will be made to ensure individual participants cannot be identified (except as may be required by law).

About cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone and record specific interactions between you and this website, and in some cases, other websites.

This information is sometimes shared with technical and research partners, and in other cases, third parties. On this page, you’ll find more about the cookies we use, what they record and who the information is shared with.

Our cookies help us:

make our website work as you’d expect
remember your settings during and between visits
improve the speed/security of the site
allow you to share pages with social networks like Facebook
continuously improve our website for you.

How to control cookies set by us

The cookies consent widget pops up the first time you visit our site, if you are unable to accept our essential cookies, then you can’t use our services and site.

How to control third party cookies

The cookies consent widget pops up the first time you visit our site, if you are unable to accept our essential cookies, then you can’t use our services and site.

Google Analytics

Apart from functional cookies, that allow us to remember your account between visits, we use Google Analytics to see how people use our website. This helps us improve it. The data we have is anonymised.

Disabling cookies completely

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of this website as cookies are a standard part of most modern websites. Below are links to sources of guidance on how to do this in popular browsers.

How to contact us

You may contact the DTS team at any time before, during or after use of GovSpace to discuss your involvement in this platform, ask any questions related to the platform, or to gain more information about the research team. Your decision to consent to participating in this platform is entirely voluntary and you are free to withdraw from the platform at any time without giving a reason by contacting the DTS team.

The core DTS team can be contacted at:

GovSpace Support
support@govspace.io

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